Should any customer face any issue with our service, please follow the steps given below and we will set things right at the earliest:

Step 1: If you are reaching out to us for the first time

Telephone: You can call us on +91 8655872933 from 9:30 am to 5:30 pm on all working days (Mon to Fri) to register your complaint

or

Email: You can email us at grievances@capitalxb.com

or

Letter: You could write to us at:

Address: Director, CapitalXB Finance Private Limited, A 801, Crest, Linking Road, Santa Cruz (W), Mumbai 400054.

We will resolve your concern within 15 working days from the date of receiving your communication.

Step 2: Contact to grievance redressal officer

If you do not receive a response within 7 working days from the date we receive your communication at Step 1 or if you are not satisfied with the response received, you may write to our Grievance Redressal Officer/ Nodal Officer, Mr.Ajitabh Bharti at nodalofficer@capitalxb.com; or through a written complaint to be sent to:

Mr. Ajitabh Bharti, Nodal Officer

Address: CapitalXB Finance Private Limited, A 801, Crest, Linking Road, Santa Cruz (W), Mumbai 400054.

*Please mention your Reference ID in your email, which is indicated in the subject line of the response in Step 1.

Step 3: Complaint on RBI Ombudsman portal

If you have not heard from us for a month or if you are not satisfied with the resolution provided by any of the above channels, you may file a complaint on RBI Ombudsman portal or file a physical complaint.

For salient features of the Reserve Bank - Integrated Ombudsman Scheme, 2021 and to know how to file a complaint with the RBI, please write to us at nodalofficer@capitalxb.com.